Fan not working

I see the following from journalctl:

I just added a fan and re-loaded with:

I’m using a “Raspberry Pi Active Cooler”

I’ve tried testing following these directions: Fan | RUBIK Pi Documentation

Any idea what might be wrong? One fan is mounted but I unplugged it and tried another fan also didn’t spin up.

FIXED:
Fan not working: I found that when I used my laptop charger to power the device the fan started to work normally. I see the fan spinning up when I get the thermal trigger.